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Remote Email Specialist II - Full Time

3830 ATHERTON DRIVE
Rocklin, California 95765

JOB#: 206896 DATE POSTED: Jul. 26, 2017

JOB STATUS: Full-Time / Part-Time

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes.  We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered.  Come grow with us.

Reasons to love working for Gap Inc.:
  • Fantastic Benefits
  • Awesome Employee Discount
  • Generous Paid Time Off

We are seeking Email Specialists to:

  • Demonstrate exemplary customer service skills in every interaction.

  • Respond to customer inquiries and complaints received via email from all Gap Inc. brands.

  • Ensure timely, first contact resolution with customers.

  • Utilize effective time management and prioritization skills.

  • Effectively de-escalate customer issues using empathy and conflict resolution skills.

  • Provide customer service phone support as needed.

Skills & Knowledge:
  • Excellent verbal and written communication skills.

  • Computer skills with familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.

  • Fluency in Windows Operating Systems and Microsoft Office tools.

  • Bi-lingual skills a plus.

Minimum Education & Experience:

  • High School Diploma or GED equivalent.
  • 2+ year’s customer service experience.
  • 1+ year’s call center experience.
Home Office Requirements:
  • Dedicated workspace void of noise, distractions and interruptions

  • High speed internet access
  • Ergonomically sound workplace (desk, chair, lighting, etc.)

About Gap Inc.
Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise store and our e-commerce sites.